Delivery

All of our products are decorated to order and fired in traditional kilns overnight. Please allow 3 to 5 working days for your order to be despatched from our factory.

UK (excluding Highlands and Islands)

Orders are despatched using either Royal Mail Tracked 24® (Express Track & Trace at checkout) or Royal Mail Tracked 48® (Standard Track & Trace at checkout). You will receive a tracking number via email once your order has been dispatched. Please get in touch if your order has shipped but you haven't received a tracking number.

International

International orders are despatched using Royal Mail International Standard. Please allow up to 28 days for your order to arrive (although most orders arrive much sooner). A Track & Trace service is also available at additional cost. If you require your order sooner, please contact the office and we will do our best to help.

Back orders

If your item is not in stock, we will back order for you. You will always be notified by e-mail and given the option to change or cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the "exempt" button to reduce VAT to zero.