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Delivery

Factory closure

Our office and factory closes for winter break on Friday 20th December 2019. You can still place orders while we're closed. We'll process your order as soon as we return on Monday 6th January 2020.

Please note: as our ceramics are decorated to order and fired in kilns overnight, orders placed after 3pm GMT on Wednesday 18th December may not be despatched until we return.

Need help with an order placed while we're closed? Email websales@msmugs.com and we'll help you as soon as we're back on Monday 6th January.

Last UK order dates for Christmas*

Standard Track and Trace (Personalised items) Monday 16th December
Standard Track and Trace (Non-personalised items) Tuesday 17th December
Express Track and Trace (Personalised items) Tuesday 17th December
Express Track and Trace (Non-personalised items) Wednesday 18th December

*We use Royal Mail to ship your items. We can only guarantee your order will leave our factory on time to meet last recommended posting dates.

Last international order dates for Christmas*

Africa, Asia, Caribbean, Central and South America, Far and Middle East Thursday 5th December
Cyprus, Malta Friday 6th December
Eastern Europe (except Czech Republic, Poland and Slovakia) Monday 9th December
Australia, Greece, New Zealand and Turkey Tuesday 10th December
Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA Wednesday 11th December
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland Thursday 12th December
Belgium, France, Ireland, Luxembourg Monday 16th December

*We use Royal Mail to ship your items. We can only guarantee your order will leave our factory on time to meet last recommended posting dates.

Delivery

We pack your mugs and dispatch them using Track & Trace First Class or Track & Trace Second Class. You should receive your order within 5 working days, or sooner if First Class is selected. International orders are sent by Airmail and should be received within 28 working days of placing your order, using the standard Royal Mail service. A Track & Sign service is also available at additional cost. If you require your order sooner, please contact the office and we will do our best to help.

Back Orders - If your item is not in stock, we will back order for you. You will always be notified by e-mail and given the option to change or cancel your order if you would rather not wait.

Tax Charges - For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the "exempt" button to reduce VAT to zero.

Credit Card Security - We know of no documented cases of credit card fraud using our shopping system over the Internet. We use the services of a payment provider for all on-line purchases.

When you place an order on our website you will be re-directed to either Barclaycard or PayPal's website (depending on your chosen method of payment) in order to process your payment and enter your card details. At no time do we have access to your card details.