FAQs

Payment

Yes. Please send the cheque to the Mclaggan Smith Mugs address and make it payable to Mclaggan Smith Mugs. Our address: Mclaggan Smith Mugs Ltd Registered Office Jamestown Alexandria Scotland G83 8BS

The VAT rate for the UK is 20%. All prices for goods delivered within the European Union include VAT where applicable. VAT is not charged for goods delivered outside the European Union.

Any personal information you provide is protected. When you place an order on our website you will be re-directed to either Barclaycard or PayPal in order to process your payment. We do not have access to your card details at any time.

You will receive a confirmation email from Mclaggan Smith Mugs. Please check your spam inbox if you think your order has been placed but you’ve not been sent an email. Any further queries do not hesitate to contact us!

You will also receive a confirmation email from the Track and Trace Royal Mail service.

How do I amend or cancel my order?

All personalised orders are considered final at the end of order placement. Please ensure that you take extra care when adding any names or messages into our website as we are unable to offer refunds or replacements for personalised items.

Orders containing non-personalised items can be cancelled if they have not yet been prepared for dispatch. Please contact us if you wish to cancel your order.

Please contact us if you wish to add or remove items from your order. Items cannot be removed if they have already been prepared for dispatch.

We are able to change the delivery address for your order if it has not yet been prepared for dispatch. Please contact us if you wish to do so.

Delivery

The dispatch time is most often the next working day and very unlikely to be any more than 5 working days followed by the delivery of your choice. Please be aware that the delivery time does not include dispatch time. UK Standard Delivery We use standard Royal Mail Track and Trace 48 hour service to dispatch your mugs. After your order has been placed you should expect to receive your items within 5-7 days. UK Express Delivery If 24 hour express delivery is selected your mugs will arrive sooner. After your order has been placed you should expect to receive your items within 4-6 days. International Orders Items ordered to an international address vary in time of delivery. The orders are sent by Airmail and should be received within 28 working days using the standard Royal Mail service. A Track and Trace service is also available at an additional cost.

All UK orders are trackable however international standard deliveries are only trackable if the Track and Trace service is purchased at checkout.

UK standard delivery costs £4 and is free of charge for orders over £40 UK Express delivery costs £6 Delivery charges for international orders vary by order value and location. Please see our delivery information for more details.

We do not currently offer a specific time of delivery service however we do offer express delivery for UK mainland orders.

A signature may be needed for delivery. If you are not in the order may be left with a neighbour or kept at your local post office.

Yes. Individual items in your delivery can be sent to different addresses. Please contact us if you wish to do this. A separate delivery charge will be added to each different address.

Returns

If you are not happy with your order please look at our Returns page. If you have further enquires then please contact us.

Please visit our Refunds and Returns page or contact us.

General

Mclaggan Smith Mugs are all dishwasher safe except those with real gold colours. Our mugs are also microwave safe with the exclusion of those decorated with real gold. Staining inside the mug – The removal of lead glaze to meet Health Legislations has rendered ceramic ware more susceptible to staining. To avoid staining mugs should be rinsed immediately after use. A build-up of stain can be removed by a weak solution of bleach or Milton fluid. Thermal shock can lead to mugs cracking. If the mugs are very cold, instead of pouring boiling water straight into the china mug pour milk in first or pour the water over the back of a teaspoon so the intense heat is not directly impacting the china.

In order to find a specific designer you can scroll down our List of Designers on the website.

Or use the search toolbar at the top of the page.

If you have forgotten your password for your account please go to Forgot Password? Located where you would usually log in.

If you wish to sell Mclaggan Smith Mugs in your shop please contact us and we will check to see you are not close to existing customers and then relocate you to our trade website.

Yes gift vouchers are available to purchase.

Call us on 01389 755655

Go to the Contact Us tab to see full details.

Our mugs come in 4 different sizes and the measurements can be found on our Size Guide.

We provide a free gift message service with your mug. If you would like your mug to be delivered with a gift box it is an additional cost. Please be aware the mug cannot be delivered in the gift box as it is fragile and needs polystyrene protection so the gift box will be posted separately.

Visit the personalised section of our website to see our full range of products able to be personalised.

All personalised orders are considered final at the end of order placement. Please ensure that you take extra care when adding any names or messages into our website as we are unable to offer refunds or replacements for personalised items.

All of our mugs can be personalised on the handle and this option will be shown when adding a mug to your basket. Please go to our personalised section to see which ranges can be personalised with a longer message on the back or inside base of the mug.

If you’re looking for a specific mug and can’t find it on our website don’t hesitate to contact us and we’ll do our best to find the design!

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