I had my original Kings and Queens mug for many years and suddenly I dropped it and it was irrepairable. I was really upset as it was really fine china so decided to send an e-mail to the address on the base of the mug asking about purchasing another one. I did not receive a reply (not even an acknowledgement!!) but after a short amount of time decided to look on the website, also on the base of the mug, and decided to buy 3 as presents as well as my own. I was pleased to receive the mugs but do not feel that my Kings and Queens mug is of the same quality china and does not feel as fine as I remembered from my broken one. Maybe I am wrong but it just doesn’t feel the same - sorry!
