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COVID-19: our factory is open with reduced hours and staff. We're working as quickly as we can but orders will be slightly delayed. Read more.
COVID-19: our factory is open with reduced hours and staff. We're working as quickly as we can but orders will be slightly delayed. Read more.

Delivery & Returns

Ceramics are decorated to order and fired in kilns overnight. Please allow 2-3 working days for your order to be despatched, plus additional time for delivery (varies by the shipping method chosen at checkout). Other products leave the next working day except where ordered with ceramics.

Factory closure

Our factory is closed for Christmas from Wednesday 23rd December until Wednesday 6th January. We'll be operating a skeleton service during this time.

Please do place your orders as normal, although we can't guarantee delivery before Thursday 7th January for orders placed on or after 23rd December.

Christmas last order dates

UK (excluding Highlands & Islands)
Thursday 17th December Standard
Friday 18th December Express
International
Wednesday 2nd December Australia, New Zealand
Monday 7th December Africa, Asia, Caribbean, Central and
South America, Far and Middle East
Tuesday 8th December Canada, Cyprus, Malta
Wednesday 9th December Greece, Eastern Europe
(except Czech Republic, Poland and
Slovakia) and Turkey
Thursday 10th December Czech Republic, Finland, Italy, Poland, Sweden, USA
Monday 14th December Austria, Denmark, Germany, Iceland, Ireland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Wednesday 16th December Belgium, France, Luxembourg


UK (EXCLUDING HIGHLANDS AND ISLANDS)

Orders are despatched using either Royal Mail Tracked 24® (within 24 hours once your order leaves our factory; choose Express shipping at checkout) or Royal Mail Tracked 48® (within 48 hours of despatch; choose Standard shipping at checkout).

You will receive a tracking number via email once your order has been dispatched. Please get in touch if your order has shipped but you haven't received a tracking number.

INTERNATIONAL

International orders are despatched using Royal Mail International Tracked. Please allow 3-5 working days (Europe) or 5-7 working days (rest of the world) for delivery once your order has been despatched.

You will receive a tracking number via email once your order has been dispatched. Please get in touch if your order has shipped but you haven't received a tracking number.

VAT

Orders made within the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should not see this added to your total.

Returns

Changed your mind or something not quite what you expected? We're happy to refund the full price of items if returned within 7 days in good condition.

We carry out quality checks before orders are despatched, but we know that sometimes faults can happen. For any manufacturing problems we will replace them with a 30 day no quibble guarantee.