Delivery & Returns
Ceramics are decorated to order and fired in kilns overnight. Please allow 2-3 working days for your order to be despatched, plus additional time for delivery (varies by the shipping method chosen at checkout). Other products leave the next working day except where ordered with ceramics.
Factory closure
Our factory is closed for Christmas from Wednesday 23rd December until Wednesday 6th January. We'll be operating a skeleton service during this time.
Please do place your orders as normal, although we can't guarantee delivery before Thursday 7th January for orders placed on or after 23rd December.
Christmas last order dates
| UK (excluding Highlands & Islands) | |
| Thursday 17th December | Standard |
| Friday 18th December | Express |
| International | |
| Wednesday 2nd December | Australia, New Zealand |
| Monday 7th December |
Africa, Asia, Caribbean, Central and South America, Far and Middle East |
| Tuesday 8th December | Canada, Cyprus, Malta |
| Wednesday 9th December | Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey |
| Thursday 10th December | Czech Republic, Finland, Italy, Poland, Sweden, USA |
| Monday 14th December | Austria, Denmark, Germany, Iceland, Ireland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland |
| Wednesday 16th December | Belgium, France, Luxembourg |
UK (EXCLUDING HIGHLANDS AND ISLANDS)
Orders are despatched using either Royal Mail Tracked 24® (within 24 hours once your order leaves our factory; choose Express shipping at checkout) or Royal Mail Tracked 48® (within 48 hours of despatch; choose Standard shipping at checkout).
You will receive a tracking number via email once your order has been dispatched. Please get in touch if your order has shipped but you haven't received a tracking number.
INTERNATIONAL
International orders are despatched using Royal Mail International Tracked. Please allow 3-5 working days (Europe) or 5-7 working days (rest of the world) for delivery once your order has been despatched.
You will receive a tracking number via email once your order has been dispatched. Please get in touch if your order has shipped but you haven't received a tracking number.
VAT
Orders made within the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should not see this added to your total.
Returns
Changed your mind or something not quite what you expected? We're happy to refund the full price of items if returned within 7 days in good condition.